Fisher & Paykel Experience Centre

London

Project Background & Brief

Fisher & Paykel, renowned for their innovative home appliances, tasked Link It Solutions with a unique challenge for their new London experience centre. They sought a solution that wasn’t just technologically advanced but also embodied the brand’s ethos: intuitive, flexible and robust. The system needed to enhance the visitor experience, adapting to various events and environmental shifts seamlessly, while ensuring a reset to default settings could be achieved with ease. An essential component was the ability to display marketing videos effectively and facilitate laptop presentations through display screens. In close consultation with Fisher & Paykel, Link It Solutions embarked on designing and implementing a smart integrated solution that epitomises sophistication and functionality. The cornerstone of this solution was a state-of-the-art AV system, offering zoned music and dynamic digital displays through twin 75-inch screens, catering both to marketing and presentation needs.

Project Testimonial

"This project showcases the seamless marriage between technology and user experience. Fisher & Paykel’s London experience centre now stands as a beacon of innovation, offering visitors a dynamic and intuitive way to engage with the brand. Our solution highlights not just the sophistication of the technologies implemented but also our commitment to creating spaces that resonate with clients' values and vision. Through sophisticated execution and innovative integration, we have not only met Fisher & Paykel’s requirements but have also set a new standard for what is possible within experience centres. The Fisher & Paykel project on Wigmore Street, London, is more than just an installation; it's a significant step forward in customer experience and brand interaction, inviting visitors to step into the future of home appliances."

- Steve Itojie (Designer/ Project Manager, Link It Solutions Ltd)

Particular Challenges

Lighting in the experience centre was meticulously designed and configured by the design team at F&P with the temperature and luminance levels set in different zones. The design team wanted the configuration captured and set as the default for everyday use. However, it required the ability to be changed by the on-site team as required. The flexibility of the Rako lighting control system and Nice (Elan) home management system introduced the ability to fine-tune each lighting zone to suit differences in daylight and mood but also to return it to the preconfigured settings at the touch of a button.

Favourite & Special Project Features

Link It Solutions introduced a Rako-based lighting solution, revolutionising the experience centre’s ambience. This smart lighting control enabled the creation of various lighting scenes and pre-sets, pivotal for reflecting the brand’s mood and enhancing product displays. The amalgamation of lighting, sound and video controls was seamlessly achieved through integration with the Nice (Elan) management system. This pivotal integration ensured that the complexities of the system did not impede the simplicity of its use. Following meticulous installation, Link It Solutions tailored the system to Fisher & Paykel’s specific requirements, fine-tuning the experience centre lighting levels and start-up music volumes across different zones. A custom user interface was also crafted, enabling effortless control of the start and end of day settings with the touch of a button on the Nice (Elan) Touchscreen or via an iPad.

The result is a bespoke, cutting-edge smart integrated solution that perfectly mirrors Fisher & Paykel’s commitment to innovation, quality, and customer experience. The London experience centre now boasts an intuitive, flexible, and robust system that not only enhances the visitor experience but also serves as a testament to Fisher & Paykel’s brand ethos. Through sophisticated technology and expert integration, Link It Solutions have created an environment where visitors can immerse themselves in the innovation that drives Fisher & Paykel forward.

Products used

Rako's Wired system components, including; RAK8-MB, RAK-LINK, WDA-600, WSR-DMX, WK-HUB and 10 button Modular keypads.

Nice; Elan-SC-200 Processor, Elan ITP-12-WH 12 inch Interactive Touch Panel, ELAN 400 Series 6-1/2" (160mm) In-Ceiling Speakers and Autonomic Audio Output Mirage Media Server.